Support

How can we help?

Do you have a question, found a bug or have an idea? Just write to us. We read every message and reply as soon as we can.

Frequently asked questions

How do I make a backup and restore it?

In the app, tap the gear icon “Settings” in the top right and choose “Create backup (JSON)” under “Data”. Save the file, for example in “Files”, or send it to yourself via AirDrop. To restore, tap “Restore backup” in the same place and choose the file. Note: your current subscriptions will be replaced by those from the backup.

You can also export your subscriptions as CSV, for example for Excel or Numbers. The app can’t restore from a CSV, though – for that you need the JSON backup.

The backup file also contains your name and address for cancellation letters. Keep it somewhere safe.

When does ANU Subs remind me?

For every subscription with a cancellation deadline you get two notifications: one week before the last day to cancel and on the last day itself, each at 9 am. Subscriptions without a cancellation deadline and subscriptions you’ve already marked as cancelled don’t get reminders.

Does ANU Subs cancel my subscriptions?

No. ANU Subs only reminds you in time. You cancel with the provider yourself, for example online, by letter or by email. In the app, the “Cancel now” button takes you – depending on the subscription – straight to the cancellation page, to Apple’s subscription management or to the provider’s website.

Why am I not getting reminders?

Usually, notifications for ANU Subs are turned off. On your iPhone, open “Settings” → “Notifications” → “ANU Subs” and turn on “Allow Notifications”. In the app, the note “Reminders are off.” takes you straight there. Also check whether the subscription has a cancellation deadline and whether a Focus is holding back notifications.

What are the templates for?

When you add a new subscription with “+”, you’ll find templates for over 50 well-known services, from streaming and mobile to insurance, including Swiss providers like Swisscom, Sunrise and Salt. The template fills in the name, category and billing cycle, and for some also the link to the cancellation page. You enter the price yourself. If you can’t find your service, tap “Custom subscription”.

Where is my data stored?

Your subscriptions are stored on your iPhone. If you back up your iPhone, for example with iCloud Backup, they’re included. That backup belongs to you; we have no access to it. There’s no account and no server of ours. Important: if you delete the app and download it again, your subscriptions won’t come back automatically. So it’s a good idea to also make a backup now and then under “Settings › Data”.

Where do the logos come from?

The logos are built into the app and come from the free Simple Icons collection. Nothing is loaded from the internet to show them. Some well-known services from the templates show their logo, others show a coloured first letter.

How can I see what my subscriptions cost?

At the top of the “Subscriptions” tab, you can see what your active subscriptions cost per month and per year. Quarterly and yearly prices are converted into a monthly share. Cancelled subscriptions count until they end, then no longer. If a space is selected at the top, the totals only cover that selection.

“Upcoming” shows the next payment and what is still due this month, and in the “Spaces” tab each space has its own totals. You choose the currency (CHF or EUR) under “Settings › General”; nothing is converted, only the display changes. The breakdown by category and price history come with ANU Subs Pro.

What is ANU Subs Pro?

For free, you can use up to 5 active subscriptions and 2 spaces. Reminders always stay free. With ANU Subs Pro you get as many subscriptions and spaces as you need, the breakdown by category, price history, cancellation letters ready to send and your payments and deadlines in your calendar.

When the app launches, ANU Subs Pro will be available as a subscription for CHF 8 per year. It renews automatically unless you cancel at least 24 hours before it ends, and you can cancel it at any time in your Apple Account settings. Payment is handled by Apple. If Pro ends, your subscriptions and spaces are kept. On a new iPhone, tap “Restore purchases” under “Settings › ANU Subs Pro”. Our Terms of Use apply.

How do I contact you?

Write to us at support@anusubs.app. The easiest way is in the app under “Settings › About › Support”: the app version, iOS version and language are then already in the email – your subscriptions aren’t. We read every message and reply as soon as we can.